FAQ

Frequently Asked Questions

Pharma Experts

  • How quickly you ship urgent orders?

    We can ship urgent orders within 5 to 10days if products are available at time of ordering. We understand the importance of deadlines and the crucial nature of distributing the products at the right time. The product is always delivered before the promised time.

  • What required documents you supply?

    We supply Certificate of Origin, Certificate of analysis in addition to the regular commercial Invoice and packing slip. If you require any other additional documents kindly do let us know.

  • Is temperature monitored during shipment?

    Yes for every box we fix a temp data logger. For temperature sensitive products with 2deg C to 8deg C products we use a unique validated carton which ensures 100% temperature maintenance during shipment till it reaches your end.

  • How fast can you deliver a normal order?

    Usually, for normal orders we ship by airfreight in two to four weeks, although lead time depends on factors such as inventory. For couriers- We undertake supply as early as possible within 3days despatch.

  • Payment Method

    New customers should pay in advance . For repeated customers -the mode of payment can be discussed subsequently.